I have paid the holding deposit and when the tenancy has not gone through, I contacted the agent to request my money back. I was told to do it through OpenRent.
I have received nothing back and all what I can see on payment history is the invoice.
Can anyone do something about this please?
@Salah_El_Din contact OR support using the contact us button at bottom of OR help/faqs page.
But if you paid holding deposit to the agent or the LL not to OR you need to deal with agent or LL
If you paid to OR they should be able to help see
https://help.openrent.co.uk/hc/en-gb/articles/115001490632-How-will-the-holding-deposit-be-treated
Good luck
Whoever created the advert on openrent, i.e. the landlord or the agent, needs to release the holding deposit via their open rent platform