OpenRent Community

Legal documentation EICR, EPC etc

Hi, the EICR, EPC and gas safety certificates are all provided through the openrent portal. What is the view as to whether or not that is sufficient to meet the legal obligation to serve these documents?



It may not be sufficient. The laws on service are complex and vary between documents. However, my understanding is that courts will generally accept service in person; by being left or posted to the rental address; or as an attachment to an email if prior written permission to use email has been granted by the tenant. All of the above with evidence of service.

I am not aware of any cases where a court has accepted service in other ways but there may be some. However there would be a risk of a challenge by the tenant, particularly if they’re getting support from a law centre, and imo it’s likely that anything other than lawful service would then be ruled out.