Not recieving enquiries from rightmove or zoopla

I have read a few comments from people experiencing the same thing.
A lady yesterday informed me she requested information yesterday and i haven’t received it.

I tried sending a test to myself using a different email address and name calling it ‘test’ and still nothing. I also got my mum to do the same via Rightmove and I received nothing. After Googling this, I’ve seen that Rightmove and OpenRent no longer work together although my property is visible on there.

I checked spam but nothing. Of course you can understand why I need this resolved ASAP.
I’m concerned that I’m missing notifications and to pay £69 to advertise and miss adverts is not ok.