Rightmove and zoopla how long do they take to come through?

I have listed our property on Openrent, with additional listings on Zoopla and Rightmove. While I are receiving inquiries through the Openrent listing, any inquiries initiated through Zoopla or Rightmove do not come through. To confirm this issue, I conducted tests using different email addresses.

Upon reporting the problem to Openrent, we received a very generic response advising us to check our spam folder and stating that their systems are functioning correctly. All is ok.

I have noticed that this issue has been raised on the forum previously, but no resolution was provided. I am curious if anyone else has experienced a similar problem before and if you can provide any resolutions. I am disappointed paying £49 for nothing.

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They will come through, it seems to be the initial ones that may be slightly delayed, once the ads gone live, I’ve always had this.

Hi,

Thanks for sharing the email you used to send your test enquiry, we can provide exact times of when we sent emails to that address if it’s helpful, but I can see your test enquiry has been completed, and hopefully that means you found the emails in the end. You should be able to confirm the timestamps directly to show there was no significant delay / issue here, nor intervention on our part.

Our customer support team have sent several emails back and forth explaining how the system works, and that there is no delay here beyond normal processing times. Hopefully everything is now clarified but do let us know if you have any outstanding queries.

Thanks,
Daz.

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Hello Daz,
Yes I have received emails from a few of you as I cant call you - The problem is my husband and son sent test Zoopla enquires and I have not had these enquiries… I understand Rightmove enquires ask for further information to screen people and they have worked as my husband and son did receive further information. I am just wondering why the Zoopla ones have not come to me?
Thank you😁

If you supply the details of your test enquiries to our support team we can outline exactly when and where emails were sent to them.

It’s worth noting if they have already enquired via Rightmove, for example, then we won’t send through an enquiry twice (to avoid landlords being spammed by tenants).

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We have listed our property on Openrent (ID: 2075765), with additional listings on Zoopla and Rightmove. While we are receiving inquiries through the Openrent listing, any inquiries initiated through Zoopla or Rightmove do not come through. To confirm this issue, we conducted tests using four different email addresses.

I have noticed that this issue has been raised on the forum previously, but no resolution was provided. I am curious if anyone else has experienced a similar problem before and if you can provide any resolutions.
Can you please help us our here

Hi @Panditharadhya -

I can see your multiple test enquiries on our side (with the name Aradhya). We have also emailed you about these (multiple times!) with the email subject:

“Testing out OpenRent enquiries for your 4 Bed Terraced House, Oakey Drive, RG40”

This is to show we are receiving these test enquiries, but as we know they are coming from you (the landlord) we don’t process them as a tenant enquiry.

For ones not using known landlord details, we have sent emails (and will shortly send chasers). I can see all of these have been sent this morning in the last hour or so, with one seemingly completed here:

As I said earlier in this thread:

If you supply the details of your test enquiries to our support team we can outline exactly when and where emails were sent to them.

But looking at your account and emails we’ve sent to you and your test email addresses, it’s hopefully clear everything is working. Do check your junk/spam folders in case these test emails are ending up there.

Hello Daz,

I still feel there is an issue. One of my friend’s friends was interested in viewing the property, and he told me he has raised a viewing request through Zoopla, which has not come through.

This is a house in one of the popular areas, and OpenRent stats showing no viewing requests is definitely concerning. During the year 2022, there were 35 inquiries in one day. I am a bit puzzled by the response I am getting. As per Open rent stats The average property in your area had 27 inquiries when it was let, so by day 15, we would expect you to have more than 30 inquiries.Can you please look into this

Regards,
Vijay

Hi @Panditharadhya -

I can see enquiries coming through to you, and there are no issues on our end. I can see 9 enquiries in total, as well as all your test enquiries as described already. If there are any specific cases you want to discuss, as I stated already, we’ll need the test contact details used and we can tell you exactly what happened.

Critically it seems you are comparing the performance of your advert today, with the same advert in 2022. However, your advert in 2024 is 25% more expensive (£2500pcm, vs. £2000pcm). As per our guidance here:

There are a number of things you can look to do in order to improve performance, but getting the price right is clearly crucial. We do offer market analysis, which you can see on your listing performance report. There aren’t a huge number of comparable 4 bedroom properties in the area, so you will need to compare to smaller/larger properties as well, but ultimately if you’re not seeing the response you’d like from tenants then you’ll need to change something. Our guidance in the blog post above, and on your tailored listing performance report should help you do that. You are also welcome to reach out to our team who can go through these options with you.

I can assure you there is no system problem, tenants simply aren’t enquiring about your advert in the same numbers as 2 years ago, but there are a number of things you can do to address that.