Old tenant moving out and new tenant moving in. How do i create a new AST?

Landlord Discussion
1

Hi
My old tenant moving out at the end of tenancy period. I re-listed my property and after viewing a new tenant like our property. The new tenant moving in on 1st November. OpenRent didn’t accept company credit card for holding deposit therefore I requested them to transfer the holding deposit directly to my account. Now OpenRent doesn’t allow me to proceed with the new tenant. How do I create a new AST(assured short term tenancy agreement) ?

I called their support desk but both time agent could not help me. They have made this process so complicated. Poor user experience.

Thanks in advance

2

So, either use their (ORs) template/example contract but outside OR. That means you need to keep copies of everything, register the deposit, take first month’s rent etc.

Or you find another contract through another LL association and do the same there.

OR won’t allow you to take payments outside of OR as that would open the system up to fraudsters.