Openrent could not get the map correct. Now they are refusing to refund me for hours spent complaining over two weeks of the advert under performing. Time is money. I have spent over two weeks trying to get this issue with OpenRent having the property in a different town and a different street correct.
Emma S said ….
Thank you for providing the correct map location.
I have updated this for you now.
The location has updated on OpenRent and Zoopla and will be reflected across all sites within the next few hours.
When you use our paid advertising service, we start delivering that service straight away and incur a cost in doing so.
As your listing has already been marketed for several days, we’re unable to offer a refund on this occasion.
Please do let us know if we can help with anything else.
@George34
Ask OR about their complaints procedure. @mod_harry may be able to help.
As you say this will have meant tenants looking in your area won’t have found your ad so effectively there has not been a useful ad so they have not been delivering the service claimed.
If you get nowhere, check what letting agent associations they belong to and complain to them; and ask your local trading standards.
However don’t expect any company to recompense you for your time spent complaining about poor or lack of service
Good luck
Dear David240
I thank you for your response. The issue us the post code was correct. Perhaps the issue was caused by a software glitch. I have been the victim of far more than software glitches databases can be defrauded and the last tenant stole 68 people identities to steal £170,000 from the DWP. He also abused me and defrauded me out of 5 months of rent when letting his two boxer dogs one of which was bought with the rent he was denying me. £1800 being a fraction of it. Then Police Scotland refused to serve the crime reference on him and demanded I give his dogs I was the ballie of when he got sent to 2.5 years in a jail in Carlise as he was English and not Scottish as the Daily Record elected to miss report on.
This is a serious crime as is a Sheriff ordering me to pay an additional £115 on a bank loan that the bank have no legal right to have seized from another bank, charged a redemeption fee for despte it being an internal bank transfer all parties did not approved. The mortgage arrears was like the fabricated outstanding amount prior to the crazy civil action being raised against only one defender. When an arrangement was in place to pay the illegimate loan in full by I retire as I will be 67 years old.
Dealing with crimes like falsyefing mortgage statements and gross confidentiality and data breaches and false information spreading are all prosecutable crimes. Hence the reason I used Open Rent as I do believe my flat has been targetted by those who have broken laws and been immoral in their conduct.
I hope I can have helped open rent to fix the glitch if it was a glitch. I think I should be as a gesture of good will be sent a reward for helping an online organisation to stop landlords freaking out when the order to pay the fraudsters in Santander UK plc and those who have committed perjury in Ascent Legal Scotand £1000 rather than the precourt action agreed £885.00 per month payments made within the month as no payment date was agreed of notified adequetely or approved by all parties incorrectly cited on the writ. The issue is I HAVE NOT MISSED NEARLY EVERY SINGLE MORTGAGE PAYMENT SINCE 2019 - THAT IS A SATANDARE LIE - This gross miss information has stopped me getting a loan hindered me running companies, destroyed my relationship with my twin children and forced me into a very interesting by worrying situation. As I have paid the mortgage as due and demanded apart from a few payments when my house was being abused by the East Dumbartonshire Council. I was actually sent £50.00 a final response letter of lies by the chief executive office of my stalker Nathan Mark Bostock who admitted that I had caught his bank not recording payments to the mortgage account in 2019. When the Bank of Scotland illegally closed all bank accounts associated with myself and not other shareholders as I had caught them not having a legally binding charge on a property and other serious frauds and data breaches including copy right abuses of other organisations like the Royal Mail. There solictor was wise to run away rather than taking my company to court.
This is why it was rather important to get a cool tenant who will pass the credit checks to allow me to get tenant rent protection insurance as dealing the Housing Property Chamber is understandably difficult at the moment when there are people despate to get accomodation in Scotland and on the voters roll. Landlords have to be SuperCareful as the number of evictions and payment orders that are need is causing a major backlog of over a year. Me I am going to have to wait for at least 2,5 years to get my rent back then the tenant is going to say … who the hell did the police order you to give my dogs away to, when the SSPCA failed to respond and I was threated with my door getting kicked in at a property a police officer could not be bothered servicing the crime reference to the tenant as there may well have been a conflict of interest.
The Scottish Government are considering in forcing Landlords to accept pets. Dogs left in top floor flat for days or all day is cruelty to animals. I was also told by the police not to attend the property after I was refused entry as I might get arrested.
I may need bucket loads of that luck you have kindly wished me (y) 
@George34 crikey sounds like multiple ordeals you’ve suffered. Sorry to hear that.
In your shoes I possibly would not want to use a large web based company who you can’t telephone when there’s an issue, even if they are cheaper than listing via a traditional lettings agent.
And yes I wish you bucketloads of luck - let’s hope your next tenant is fantastic
David