OpenRent pay rent late

So my tenants pay on the 24th of the month but I don’t receive the funds until 16 days later! Open Rent sent me an email on 5th saying they had the funds but still not received.
Does anyone else find they take a long time to pay the rent to the landlord after receiving it from the tenant?

Hi Molly,

Thanks for your question.

If you are using our Rent Collection service, as part of Rent Now, we will pass any payment receive on to you within one working day.

It looks like your enquiry relates specifically to your tenancy so we’d recommend that you email our customer support team at with the details so that we can look into this for you.

Best wishes,

Hi I’ve already emailed you guys but had no response.

You have replied quicker.