Payment failed when doing RentNow

General Chat
1

Hi,

A tenant whose holiding deposit I had previously rejected in favour of another tenant (who has now failed referencing so we are proceeding with this prospective tenant) is not able to start RentNow process again.

She has tried different cards but each time it says Payment Failed to her.

Does OpenRent portal block her from putting a holding deposit again because I had rejected her previous application?

Thanks.

2

Hi Sapna,

I’m sorry to hear your prospective tenant is having issues placing a holding deposit.

You can see our guide to placing a holding deposit here: How do I place a holding deposit? – Help Centre

and what to do if there are any issues when doing so, here: Having difficulty placing a holding deposit? – Help Centre

If the issue persists, please do get in touch so we can help.

Best wishes,
Matthew