Has anyone experience poor service from OpenRent referencing? I’ve started referencing of two tenants yesterday evening and it seems that only one tenant has been sent for referencing to the agency (payment clearly shows two individuals and charge for two). Despite numerous calls to OpenRent I’m not being provided with any update or timeline to resolve this as the team have to send my query to a central team. I’m very disappointed and frustrated with the service and manor in which this is being dealt with. Can anyone advise as it’s creating a delay to the process.