OpenRent Community

Problems starting an AST via Rent Now/Tenancy Creation

I have been unable to initiate the process for creating an AST via Tenancy Creation or Rent Now. Can someone please point me in the right direction?

Hi Amanda, if you have created a listing on the OpenRent site, then you just need to ask the tenants to press the Rent Now button and place a holding deposit. From there, you will receive email guidance every step of the way.

There’s more info here:


Thanks Sam. The new tenants have said they couldn’t find a way to pay prior to signing a contract - is that the case? In turn, I couldn’t find a way to actually create a lease document. Seemed to be a circular problem…

The tenants will have no fees to pay. They will only pay:

  • a holding deposit
  • a tenancy deposit
  • rent

You, also, do not need to pay anything up front.

The £49 for Rent Now will simply be deducted from your first month’s rent.

Hope that helps!