Im a London Landlord and have been for several years. I like to think that Im a good and conscientious, I treat my tenants with respect and get issues resolved as quickly as possible.
A week before Christmas a gas hob developed a fault, I decided the quickest resolution was to get it replaced, but so close to Christmas was a nightmare co-ordinating access, delivery and installation. As my tenants, 4 professional sharers, were away most of the holiday period we agreed on today, sunday, as the best time for delivery and installation.
Anyway, the delivery company has dropped the ball and today isn’t going to happen which is a real inconvenience for me any my tenants. by way of compensation, my tenants have asked not to pay any rent until the hob is repaired/replaced as they like to cook at home a lot.
I was wondering if anyone else has had such a situation/request and what would be a reasonable solution as i think pay NO rent is not reasonable.
appreciate your feedback and advice.