OpenRent Community

Student let issue

We have just embarked into the realms of student letting and have just let our first property. I have started receiving emails from a parent who is a guarantor complaining about various aspects of the property. My question is do I have to communicate with the parent who is not a tenant? I have a feeling if I continue to engage, this person will never stop…

This is the nature of the beast. It comes with overprotective parents.
Communicate with the tenant and explain that the tenant is responsible for reporting issues and see how it goes
Send the guarantor a polite email explaining this

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Many thanks for the advice.