Universal Credit not responding to requests for Direct Landlord Payment

I have tenants, refused to pay some rent since December, refusing to pay all rent for past three months. I have twice a week, over the past two months, applied for Direct Payments from Universal Credit. I received three E messages from UC, stating a raft of reasons refusal could be given. Tenants are keeping the rent paid by UC. I have made at least six more attempts with UC online, and received no reply. I have applied for Court (£355) beginning of May. Have not heard from them at all. We have accumulated more than £4000 of arrears including court fees. How long is this torture … and is there any prospect of UC paying the arrears? By the way, the tenant is demanding a new contract.

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Dont give them a new contract.

Speak to Bill Irvine at UC Advocacy. He is the expert on all things UC.

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Scumbag tenants again Give no paperwork… UC are scumbags as well you will get no advice or help from them. tke David advice

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That is an option. Advice is subject to a membership of £80, but the web site fronted by Bill Irvine does give advice about all things UC.

Alternatively, you can get advice from Bill on the NRLA forum if you join as a member.

I am an NRLA member so will do the above. Meanwhile I have made a complaint to DWP as the Gov site says Universal Credit must resolve arrears in a timely manner. Permitting 6 months arrears is not timely, and I doubt it can ever be recovered in a timely manner now.

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you will never get help from the LA . another reason not to rent to those dependant on UC . sadly LA are mostly rubbish and only interested in a one sided game

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Post a question in the UC forum at NRLA and Bill usually answers after a while.

Agreed: looks like i am going to have to wait for the Court case - hope i get that in the near future, then wait for the bailiffs… then suck up the losses. Meanwhile the tenants have managed to suck up the rent - with no claw back. Awesome. If UC overpay me they demand the overpayment returned. Meanwhile, I am renovating another property for tenants, and have £7000 electrician bill to pay for, kitchen and bathroom refurb, and my bank account drained by UC folk. Lesson learned.

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The LA is as scumbag as your tenant You cannot trust the Local Authority at all

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I’m in exactly the same position. Arrears & when applied for Direct Payment, tenant “disputed it” and kept all the rent. Arrears now £6,000. Have tried local authority…rubbish. Have tried DWP…rubbish. All hide behind ‘data protection’. My tenant was working but as soon as Covid hit, decided to milk that gravy train. Have just completed 'mediation :slight_smile: ’ and will now proceed to eviction & CCJ.
Will never see any of the arrears and there will be considerable repairs as interim inspection has confirmed. I WILL obtain a CCJ to prevent him doing this to another private landlord. The LA can have him & if a private landlord takes him with a CCJ, more fool him/her!
So; any landlord even if their tenant is working with references, can find themselves in this position if the tenant stops working and claims & withholds benefits.

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Thank you for your reply - looks like you are a little ahead of me (in terms of time and loss of rent). The tenant is disputing the rent, is asking to mediate, by that, agree to no rent and to give them a new contract. They have talked themselves into believing they do not need to pay rent, and nothing i say will change that. DWP has just emailed me, and asked me to supply my original email to them (which of course I don’t have because I used their online form that does not record for my use my input). I have heard nothing back yet from UC or DWP. I am still awaiting to hear from the court. How is this allowed to happen? So much for NRLA who are busy bringing in rafts of legislation for landlords to adhere to. Why isn’t NRLA bringing in Direct Landlord Payments as a priority?

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yes benefit tenants have figured this out now (how to keep rent paid by taxpayers/Universal Credit).

Exact same issue for me. Its a new normal and shared between benenfit tenants.

If you try to evict rent arrears they can settle under the 2 month threshold right up until the moment the judge sits down. Cost you a fortune in legal fees (and stress)… rinse repeat…

The Govt/Shelter solution is to abolish S21 and add more red tape for Landlords which somehow they think makes LL more warm and receptive to taking on benefit tenants.

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