OpenRent Community

EPC not done, I had paid through open rent

Can anyone help. I paid for Openrent to do an EPC about 2 weeks ago and it still hasn’t been done. Does anyone know the company they use? As this has now become urgent for me

Hi Tanya, I’m sorry to hear this. We would expect our suppliers to have been in touch by now, so I am sorry to hear that you have not heard from them. Please contact our customer service team who will be happy to assist with this.

You can reach them on info@openrent.co.uk and they can chase the supplier and find out what has gone wrong here.

Hi Sam
I have had the same issue (EPC and Electrical safety report). I have contacted the customer service team, but since they may not reply until tomorrow, it would be really helpful to be able to contact the suppliers directly (like the suppliers of the Gas safety certificate). It is now urgent as my tenants move in in 10 days and I know it takes time to process the certificates.