Hi recently got approved accepted for a property on the 19th paid deposit, months rent in advance and also signed the tenancy. I haven’t heard of the landlord since the 19th I’ve sent multiple Emails to confirm he received payments from me an also about seeing the house again before move in day (move in day is tomorrow) am starting to panic and not sure what to do it could be nothing but to not hear for nearly 2 weeks seems a little strange. Please any help would be appreciated.
Thank you.
Did you make all payments through OpenRent?
I paid the deposit through the tenancy deposit scheme and the months rent in advance to the account on the tenancy agreement.
Just trying to ascertain if the LL is registered on here and whether OR could intervene. Doesn’t sound like the LL is on OR. Do you have any details from TDS that indicate that the deposit has been protected by them (certificate, prescribed information?)
Unless this is a scam, it does seem unusual not to hear from LL. Where was the property advertised?
Yes the landlord is verified on OR and yes I got an email from TDS saying deposit is protected, the property was advertised on OR. I’ve contacted OR for help to which they replied I can message landlord on OR which I’ve already done multiple times same with emailing .
Ive never heard of deposits being paid directly to tenancy deposit scheme. Normally paid to Landlord, who then pays it to the scheme. This sounding unusual is what made me initially think ‘scam’, but it may not be. Is the tenancy deposit certificate genuine?..maybe contact TDS to check.
Do you have an address of the Landlord or agent on the tenancy agreement you have signed? Is it local… could you knock on their door?
I’d be visiting the property you are due to move into. Knock on the door & see if anyone answers. Maybe speak to the neighbour & find out if they know who owns to check it matches info on tenancy agreement.
Sorry yes I think that’s what the LL did as I got an email from TDS to say my deposit is protected I checked when I logged into it but yeah I can definitely check with TDS to make sure.
Yes the address is on the tenancy which is not far so could definitely go to an check, I’ve been ringing the contact number of the company but no answer at all.
We are due to move in tomorrow so this is really worrying me I’ve got 3 children as well and not sure what’s going to happen or what I can do.
well it’s reassuring to hear that you don’t seem to have been scammed at least. Follow up Karl’s suggestion and check the property and let us know.
You’ve mentioned LL and “company” now so could you clarify that? Has this been let through an estate agent? If so, could you not go to their office?
I really hope not as I’m worried about not hearing nothing back, I think it’s agency it’s called amountport lettings in old swan Liverpool, I’m not able to get there today but will be doing tomorrow
doesn’t look the most salubrious of companies
It is at least registered at Companies House
My partners just went there on way home from work he’s just got back now a said the shutters are all down.
We’ve rang the company contact number multiple times too and no answer. I’m literally at a loss what to do now.
After my other suggestions above, if no further along, go to Gov Land registry site & pay your £4ish for a search to find out who owns the property you are about to rent. That should give you their name & address.
Ring using a different phone . See if you get an answer
There are rooms above this place try door down side road see if anyone knows anything
Thank you I will do.
We’re going to try again tomorrow as that’s our move in date.
We’ve tried, no answer at all just keeps ringing out.
Have you been on the gov website for this company?
Yes I’ve been on it, it’s registered. Things seem legit but some things seem off with it all… haven’t heard from LL since the 19th after paying over £2000 and signing tenancy, we’ve had no answer to calls or reply’s to emails we’ve sent, no reply’s on OR either from LL and the company shops shutters are down when on the website it open 5-6 days a week.